The beginning of summer is a great time to do these mostly once-a-year cleaning jobs. Read more >>

If so, mark your calendar for Tuesday March 11, 2014 and plan to attend...

Ethics- If You Don't Live It, You Don't Believe It

Presented by ServiceMaster Anytime
4-Hour Agenda, 4 CE Credits

This program is a practical look at ethical decision making. Instead of relying on “gut feel”, the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered. This class is designed to help provide and encourage sound decision making in not only your business ventures but also in your personal lives as well.

When you are dealing with flooding or water damage you need to know that qualified help is on the way, and that your home will get back to normal as fast as possible. Most major insurance carriers will allow the following services on a pre-approved basis with a set dollar limit not to be exceeded until further approval is granted. Read more >>

Your hotel room is your home away from home, with a few exceptions — hundreds of strangers from every corner of the world have slept there, and the hotel staff may not have the same standards of cleanliness that you do at home. It’s nice to have someone fold up your towels and make your bed while you’re out exploring the world, but in terms of sanitization, a neatly made bed does not equal a germ-free room.


If your home isn't water tight, this isn't something you can ignore. Beyond the possibility of mold, long-term water damage can cause rot, which can lead to all kinds of expensive repairs to the structure of your home. Water damage can never be 100 percent completely prevented from starting in a home, so think and act ahead and consider these ten areas in your home to watch. The average homeowner is more likely to experience a water damage related loss than nearly any other type of major claim including fire.


Recognize an Ethical Issue

  1. Is there something wrong personally, interpersonally, or socially? Could the conflict, the situation, or the decision be damaging to people or to the community?
  2. Does the issue go beyond legal or institutional concerns? What does it do to people, who have dignity, rights, and hopes for a better life together?

Now that we’ve looked at the four fundamental questions that will guide the restorative drying process, we’re ready to examine the first basic step: evaluation
Just like the first part of your visit to a doctor is to gather or update your medical history, the first step of the restorative structural drying process is to conduct a thorough evaluation of the water-damaged property.


Last time we left off asking these questions for the process of restorative structural drying;

1. What is wet?

2. How wet is it?

3. Is it drying? and

4. Is it dry?

The first question, “what is wet?” is not as simple as it sounds. The answer to this question rarely stops at what we can see or feel. For example, we may be able to see that the carpet is wet, but we also need to know if the sub-floor beneath the carpet is wet. We may be able to see that the drywall is wet, but we also need to know if the insulation is wet. Some things we can see, like the bubbled drywall tape or the obvious water staining on the ceiling. But some things we can’t see. In addition to the obvious areas like walls, ceilings and floors, a restorative drying specialist will also evaluate adjacent and hidden areas for water migration and saturation. Such areas might include the interior of wall cavities, the areas under cabinets or fixtures and the HVAC system. Here a technician looks for water inside the ducting by lifting a floor register cover.


Most people outside the insurance and restoration industries believe that water damage is caused by severe storms, flash floods or hurricanes. Yet those of us in the industry know that most water damage claims result from other causes and that they are quite frequent. In fact, most of us will experience water damage in our own home at least once during our lifetime.

Common Causes of Water Damage:

  • Fire suppression (fire department)
  • Accidents and negligence
  • Faulty or damaged plumbing
  • Faulty or damaged construction
  • Defective appliances or fixtures
  • Natural causes – floods, hurricanes
  • Willful misconduct and vandalism

There are a variety of circumstances that can cause water damage in a home. In a fire loss situation, the fire department may introduce gallons of water to a structure to extinguish a fire causing additional damage. Accidents happen and even otherwise conscientious people sometimes don’t realize the potential consequences of carelessness. Would you believe that many hotels have actually begun to post signs on the sprinkler heads in guest rooms that say, “Do not hang clothing here”? Faulty, damaged or poorly maintained plumbing can produce a broken pipe or a toilet that overflows. A construction defect can result in a roof leak or a crack in the foundation that allows moisture to penetrate. Among the most common causes of water damage are broken washing machine hoses and ice maker supply lines. Natural disasters like severe storms, floods and hurricanes are obvious culprits. And in rare cases, an ill-considered prank or vandalism is to blame.


Fighting fires often requires substantial quantities of water, in many cases spreading to parts of the structure not affected directly by the fire. The problem is often compounded when the fire (and water) damaged home is boarded up and left unattended while adjusters and contractors prepare estimates. Any delay in initiating proper drying procedures leads to a substantial increase in the amount of damage. As with all water damage, emergency procedures should be initiated as soon as possible to reduce primary and secondary damage.


Water damage is “any water that causes the usefulness, or future use or value of any property to become impaired by water.” For example, if a gallon of water is spilled over a hundred square feet of carpet, it will do little damage. If an aquarium breaks on the same carpet, it will certainly cause damage. If the water is contaminated, the water damage will be even more serious.


Ever since Noah's flood, unwanted water has plagued people. Most early water damage was caused by structural leaks and rising rivers. Buildings resistant to natural elements must have been a high priority in early civilizations. While man has learned to construct more water resistant buildings, interior water damage is more likely than ever. Between plumbing, porous finishing materials and fine furnishings, this combination creates a perfect environment for water and humidity damage.

Water damage occurs more often than most people realize. In fact, average homeowners will have at least one water damage experience during their lifetimes. Natural causes of water damage from hurricanes, rivers and coastal flooding still occur and are the most devastating. Yet the most common causes of water damage include frozen pipes, faulty appliances and fixtures, faulty or damaged plumbing, accidents or negligence, faulty or damaged construction, and willful misconduct or vandalism.